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Please keep in mind that your package’s Estimated Arrival = Production time + Shipping time.

Shipping time is calculated from the day your order leaves our door to your delivery address.

Production and Shipping time varies depending on what types of items you purchase and the delivery location. Kindly note that this is the estimated time frame only:

Shipping fee:

For US $6.99

For International:  $23 for orders under $79.99

                             $19 for orders between $80 and $199

Free shipping for US orders over $99.00, and international $200 

Please kindly note that we shall not provide services to: South Asia (except India), Western Asia and Africa countries and other countries listed in Singapore Designated Individuals and Entities.

RISK FREE SHIPPING

If for whatever reason your goods don't arrive within 60 days, you will be refunded in FULL for that item. This is our promise to you! If there's a missing order, please let us know via support@dogsocute.com. We'll investigate (it usually took 3-5 business days) and send you another one after we got a conclusion.

CUSTOMS AND TAXES

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If the order arrives at your country and:

- The customer refuses to accept the package

- Number of attempts is made in the country of destination to deliver the package.

We reserve the right to abandon the package(s) and will not be responsible for any refund.

If you have any questions or comments, please do not hesitate to contact us through:

Email: support@dogsocute.com

Address: 1942 Broadway St. STE 314C Boulder CO 80302, USA

How do I change or cancel my order?

In the event you wish to cancel or change your order, please contact us within 2 hours of your order at support@dogsocute.com. As all of our products are custom made, changes after 2 hours will not be allowed.
*Please note that any orders that have already been packed or shipped cannot be canceled.

What payment methods do you accept?

We accept major credit cards (VISA, MasterCard) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us at support@dogsocute.com within 2 hours after placing your order with an e-mail titled "Shipping Address Change" to route to the appropriate department.

Please be advised that your shipping address cannot be revised after the order has shipped.

When will I get my tracking number?

Once the order has been processed by our fulfillment team (5-7 days, on average), a tracking number usually takes 1-3 business days to be generated. Please take note to allow 1 to 3 business days for your tracking information to be updated. If you have not received your tracking number within three business days or if the tracking status is "not available" within 1 to 2 business days from the time you have received your tracking number, please send us an email at support@dogsocute.com.

Due to the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

• Design errors/wrong order: Completely wrong design compared to information provided by customers on our site.
• Bad quality: blurry image/print.
• Significantly different from the description or sample shown to you.
• Defective/Damaged due to the fault of our factory or the carrier;
• Order was sent to the wrong address.

Please note:

• Refund or free replacement will not be accepted for damage/lost item in cases of following: Wrong address provided, Improper care, Damages in use..etc,
• All returned/ undelivered parcels due to the wrong shipping address will not be returned to our factory. If orders were undelivered because of the incorrect address provided by customers, our company can only offer discounts for next purchases.
• Refund process may take up to 7 business days and is credited via your original form of payment.

I need my order fast, do you guys provide expedited shipping?

Unfortunately at this time, we do not offer expedited shipping. We have looked into it, but it is usually extremely expensive and may be more than half the purchase price of the product.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund to you.

Why the tracking status has not been updated?
Tracking information may not update immediately in some cases, however, please rest assured your item is on its way.
Here are some reasons why tracking information may not be available:
- There may be delays between the scanning events and the website's updates.
Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier.Therefore, please hold on for a few more days and try again later.
- The package may not be scanned until it reaches the regional hub near the destination.
- There may not be any updates available when the package is in transit. The tracking information should pick up again once your packages reaches your local area.
The delivery time frame is valid regardless of the tracking information's availability online.
If your tracking status has not been updated for over 10 days, please contact us through our Customer Service email: support@dogsocute.com immediately and we will offer you further assistance.